Exchange Policy

We’re committed to your satisfaction with your jewels! Reach out to us, and we’ll gladly assist you in arranging an exchange or providing store credit for eligible item(s) within 5 days of purchase. Processing times vary depending on region and payment method. Scroll down for more information. 


Policy Overview: 

  • . Replacement Period: Our policy permits replacement within 5 days of delivery. 
  • If you choose to exchange an order, please note that discount codes can not be applied to the order.  
  •  Eligibility Criteria:  
     Returned items must be : Unworn, unused and in new condition 
  • Replacement Process: To commence a replacement, contact our Customer Service team within the 5-day through email, or  Whatsapp at  Provide your order number and a brief explanation, accompanied by relevant photographs. Our team will assist with a return authorization and shipping instructions. 
  •  Return Shipping: Customers are responsible for return shipping fees.  
  • Inspection and Authorization: Upon receipt, your item will undergo inspection by our team to ensure eligibility. Upon approval, enjoy the option of receiving store credit or exchanging for a similar item. 
  • In the event of replacement refusal, IMBUERE maintains the authority to decline replacements that do not meet specified criteria. 

For further assistance, please refer to our contact information below: 




  • Note: Items that have been damaged as a result of misuse, negligence, or improper care cannot be considered for replacement. 

Your cooperation is valued. 

Warm Regards, 

Imbuere Customer Service Team 

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